Other Frequently Asked Questions
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Is my credit card information secure?
American Red Cross takes every precaution to protect our donors' information. When donors submit sensitive information via the Web site, your information is protected both online and offline. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols.
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My donation was denied. Why?
If your donation failed after completing the transaction, it is likely that information provided, such as the credit card identification number did not match exactly with what is on file at your bank. For further assistance, you may contact us at service@greenlife-herbal.com .
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Can I cancel a donation?
Yes, you can cancel a donation. You may need to pay the handling fee charged by credit card or bank. Please inform us at service@greenlife-herbal.com .
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Can I change where I want my donation to go?
Yes. Please contact our service group at service@greenlife-herbal.com . Please tell us what kind of patients can benefit from your donation and be sure to leave your name and phone number, including your area code.
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Can I dedicate my donation to someone or make a donation on behalf of a person?
Yes. You can make your donation a "tribute" to someone?in their honor, or in memory of a lost loved one. Green Life will mail a Tribute card to your recipient announcing that an Honor or Memorial donation was made by you. You will also receive a card acknowledging your gift.
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I want to help raise money for a specific family who was affected by disaster. Can I make my gift through the Red cross?
We applaud your desire to help a family at a difficult time, but unfortunately gifts for a specific family or person cannot be made through the The American Red Cross. We are committed to helping every family in need recover from emergencies by providing food, clothing, shelter and other essential services and supplies based on need. Special contributions for a specific families violate our principles of providing help equally to all who need it.
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Why do you require my email address?
Your email address is required so we can send you a proper acknowledgement of your gift. Details of your donation are found in this email, which you can print or save for tax purposes.
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Why do you require a donation amount of $5?
Like any other online credit card processing system we are charged by credit card companies. We don't want donors' well-intended gift to be offset by processing fees.
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How long will it take for my Tribute Card to deliver to the recipient?
Allow 2-3 weeks. During holidays, we increase production so that cards deliver quicker, knowing that many donors send these tribute donations as holiday remembrance gifts to loved ones.
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I live outside the U.S. Is this why I'm having trouble making a donation?
Donors from outside the U.S. can make a gift as long as their credit card is supported by a U.S. based card company. Our online donation system is designed to protect donor security and privacy, and prevent illicit use by frauders. If your credit card is non-US based, you can still mail in your gift by check using our Mail In Form.
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